Refund & Cancellation Policy
Last updated: September 22, 2026
Support email: sterileexamprep@outlook.com
Contact: sterileexamprep@outlook.com
1. Scope and immediate access
This policy applies to purchases of paid access to our CRCST practice questions, explanations, and study tools. Our 14-day, 60-day, and 120-day access plans provide access to the paid question banks after successful payment. The access period begins when payment succeeds.
Because this is digital educational content that can be used immediately, we offer the limited refund described below. A purchase does not guarantee that you will pass the CRCST examination.
2. Limited 48-hour refund
You may request a full refund within 48 hours after your original successful payment by emailing sterileexamprep@outlook.com. We use the payment timestamp and the time your email reaches our support inbox to determine whether the request was made within 48 hours. This same window applies to all access plans.
A request qualifies under this limited refund policy only if all of the following are true when we receive it:
- You have submitted no more than 20 answers to practice questions under the purchase, including repeat attempts.
- You have not substantially or systematically browsed the paid question banks beyond ordinary evaluation, or copied, downloaded, exported, or scraped paid questions or explanations in bulk.
- You have not previously received a voluntary refund under this limited refund policy for the same service.
We may review relevant purchase, access, and usage records to verify these conditions. Meeting the conditions above makes the purchase eligible for a full refund, subject to the exceptions and legal rights described below.
3. When the limited refund does not apply
Except where this policy's exception process or applicable law requires otherwise, we do not provide refunds if the 48-hour request window has passed or any eligibility condition above has not been met. We also do not provide prorated refunds for unused days or unused portions of an access period.
Changing your mind, having less time to study than expected, forgetting to use your access, choosing the wrong access period, a change in your exam plans or date, or not passing the CRCST examination does not extend the limited refund window. Please still contact us if you believe you were charged incorrectly or the service was not delivered as described.
4. Duplicate charges and access problems
If you believe you were charged twice for the same purchase, email us with the purchase details. We will investigate and arrange a refund of any verified duplicate charge. The ordinary 48-hour and usage limits do not prevent us from addressing a verified billing error.
If a technical problem prevents you from accessing paid content, contact us promptly and describe the issue. We will investigate and try to restore access. Depending on the circumstances, we may extend access or issue a refund. Where applicable law requires a particular remedy, that law controls. The ordinary 48-hour and usage limits do not remove your rights for content or access that was not provided as promised.
5. Refund abuse and account misuse
We may decline a voluntary refund if we reasonably determine, based on relevant records, that the request involves repeated purchase-and-refund behavior, account sharing, automated access, systematic viewing of a substantial part of the question banks, bulk copying, scraping, or other misuse of paid content or this policy. This section does not apply to verified duplicate charges or limit non-waivable legal rights.
6. What happens after a refund
Once a refund is issued, paid access linked to that purchase ends immediately, including access to premium questions and explanations. A refunded purchase does not provide continued access for the remainder of its original access period.
Approved refunds are sent to the original payment method. The time it takes for the funds to appear depends on the payment provider, payment method, and financial institution.
7. Payment processing
Payments and refunds are processed through Waffo Pancake. We will submit approved refunds promptly through the payment provider when that method is available.
The ordinary refund request window is 48 hours after purchase. This does not remove any non-waivable rights under applicable law. If a legally required remedy cannot be processed through the payment provider, contact us so we can address it through an available, lawful process.
8. Your legal rights
Nothing in this policy excludes, restricts, or waives any consumer right or remedy that cannot be excluded, restricted, or waived under applicable law. If local law gives you additional rights concerning digital content, non-delivery, defects, billing errors, or refunds, those rights apply even if they differ from the limited refund terms above.
9. Cancellation
Each plan is a one-time purchase for a fixed access period. There is no subscription and no automatic renewal, so you do not need to cancel to prevent another charge. You may stop using the service at any time. Stopping use or closing your account does not automatically request a refund or entitle you to a prorated refund; use the contact process below if you want to request one.
10. How to request a refund or contact us
Support email: sterileexamprep@outlook.com
Contact: sterileexamprep@outlook.com
Please email us from the address used for the purchase, if possible, and include your order or payment reference, purchase date, access plan, and a brief explanation of the request. Do not email your full payment card number. We may ask for information needed to locate and verify the transaction.